APPLICATION OF TOTAL QUALITY MANAGEMENT (TQM) IN TERTIARY EDUCATION
Abstract
This article explores the application of Total Quality Management (TQM) principles in higher education institutions. TQM is a management philosophy emphasizing continuous improvement, customer satisfaction, and employee involvement. The study analyzes the implementation of TQM in the higher education system, its benefits, and the challenges encountered. The findings, based on a case study approach, indicate that when effectively implemented, TQM principles can significantly enhance the quality of education and institutional management. However, successful implementation requires strong leadership, cultural change, and stakeholder engagement.
Keywords:
total quality management higher education education quality continuous improvement organizational effectivenessReferences
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