ПРИМЕНЕНИЕ ВСЕОБЩЕГО УПРАВЛЕНИЯ КАЧЕСТВОМ (TQM) В ВЫСШЕМ ОБРАЗОВАНИИ
Аннотация
В данной статье рассматривается применение принципов всеобщего управления качеством (TQM) в высших учебных заведениях. TQM – это управленческая философия, основанная на непрерывном совершенствовании, удовлетворении потребностей клиентов и активном вовлечении сотрудников. В исследовании анализируются внедрение TQM в систему высшего образования, его преимущества и возникающие проблемы. Результаты исследования, основанного на методе кейс-стади, показывают, что при эффективном внедрении принципы TQM могут значительно повысить качество образовательного процесса и управления. Однако для этого необходимы сильное руководство, культурные изменения и вовлечение заинтересованных сторон.
Ключевые слова:
всеобщее управление качеством высшее образование качество образования непрерывное совершенствование эффективность организацииБиблиографические ссылки
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