JISMONIY SHAXSLARGA BANK XIZMATLARI SAMARADORLIGINI KOMPLEKS BAHOLASH
DOI:
https://doi.org/10.60078/2992-877X-2026-vol4-iss3-pp105-112Annotasiya
Ushbu maqolada jismoniy shaxslarga ko‘rsatilayotgan bank xizmatlari samaradorligini kompleks baholashning nazariy-uslubiy asoslari ishlab chiqilgan. Tadqiqotda bank xizmatlari samaradorligini aniqlashda an’anaviy moliyaviy ko‘rsatkichlar bilan bir qatorda mijozlar qoniqishi, raqamli xizmatlar sifati, operatsion tezkorlik, risklarni boshqarish darajasi hamda xizmatlarning institutsional barqarorligi kabi ko‘p omilli indikatorlar tizimi taklif etilgan. Shuningdek, raqamli transformatsiya sharoitida chakana bank xizmatlarining samaradorligini baholash uchun integratsiyalashgan ko‘rsatkichlar modeli ishlab chiqilgan. Tadqiqot natijalari banklarda mijozga yo‘naltirilgan strategiyani takomillashtirish, xizmatlar sifatini oshirish hamda raqobatbardoshlikni mustahkamlashga xizmat qiladi.
Kalit so‘zlar:
jismoniy shaxslar bank xizmatlar samaradorlik kompleks baholash chakana bank xizmati raqamli transformatsiya mijozlar qoniqishi operatsion samaradorlik bank risklari integratsiyalashgan modelBibliografik manbalar
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