ASSESSMENT OF THE ECONOMIC EFFICIENCY OF DIGITALIZATION PROCESSES IN POSTAL COMMUNICATION ENTERPRISES OF UZBEKISTAN EVIDENCE FROM “UZBEKISTON POCHTASI” JSC
DOI:
https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp3-10Abstract
The article analyses the dynamics of service structure, regional indicators and digitalisation efficiency in JSC “Uzbekiston Pochtasi” and its territorial branches for 2020–2025. The study relies on the statistical tables, regional comparisons and integral efficiency indicators presented. The findings show that periodicals and written correspondence still occupy an important position in the service portfolio, but their long-term growth potential is limited. The sharp decline in electronic money transfers indicates the need to reconsider the value proposition of postal financial services under competition from fintech and mobile banking applications. By contrast, positive changes in parcel flows, delivery speed, customer satisfaction and the share of digital orders confirm the feasibility of gradually shifting the postal system towards an e-commerce logistics and digital platform model. The article develops practical recommendations on regional clustering, minimum digital standards, KPI/SLA monitoring, and stronger integration of logistics and financial services
Keywords:
postal services digitalisation economic efficiency electronic operations parcel delivery territorial branches integral index JSC “Uzbekiston Pochtasi”References
Aguila-Obra, A.R.D., Padilla-Meléndez, A. and Al-dweeri, R.M. (2013) “The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction”, Total Quality Management & Business Excellence, 24(9–10), pp. 1111–1123.
Crew, M.A. and Brennan, T.J. (2014) The role of the postal and delivery sector in a digital age. Cheltenham: Edward Elgar Publishing.
Crew, M.A. and Kleindorfer, P.R. (2020) The economics of postal service: a research study supported by WIK. Berlin: Springer.
Drab-Kurowska, A. and Budziewicz-Guźlecka, A. (2021) “The digital post ecosystem: example of Poland in the context of research”, Sustainability, 13(5), Article 2550.
Jaag, C. (2021) “Digitalization in the postal and delivery sector: between electronic substitution of letter mail and thriving e-commerce”, in A Modern Guide to the Digitalization of Infrastructure. Cheltenham: Edward Elgar.
Kenjabayev, A.T. and Nosirov, S.X. (2024) “Pochta aloqa korxonalarida raqamli iqtisodiyotni samaradorligini oshirishni takomillashtirish”, Raqamli iqtisodiyot, 6.
Kuldosheva, G. (2021) Challenges and opportunities of digital transformation in the public sector in transition economies: the case of Uzbekistan. Tokyo: ADBI Working Paper No. 1248.
Mamatkulov, G.R. (2022) “O‘zbekiston Respublikasi pochta aloqasi korxonalarini raqamlashtirish istiqbollari”, Raqamli iqtisodiyot ilmiy-elektron jurnali, 1.
Mamatkulov, G.R. (2025a) “Pochta aloqasi korxonalari faoliyatida raqamlashtirilgan xizmat turlarini rivojlantirish”, Agrobiznes, fan va texnologiyalar jurnali, 3(3).
Mamatkulov, G.R. (2025b) “Raqamli transformatsiya va pochta tizimi: ilg‘or davlatlar tajribasi va O‘zbekiston misolida iqtisodiy tahlil”, Agrobiznes, fan va texnologiyalar jurnali, 3(3).
Matúšková, M. and Madleňáková, L. (2017) “The impact of electronic services on universal postal services”, Procedia Engineering, 178, pp. 258–266.
Niyazov, M.Sh. (2024) “Pochta aloqa korxonasiga joriy qilinadigan raqamli texnologiyalar tahlili”, Raqamli iqtisodiyot, 8, pp. 275–282.
Qarori (2020) O‘zbekiston Respublikasi Prezidentining PQ-4921-son qarori “Pochta aloqasi xizmatlarini ko‘rsatish tizimini tubdan takomillashtirish chora-tadbirlari to‘g‘risida”, 14 dekabr.
Qonun (2022) O‘zbekiston Respublikasining “Pochta aloqasi to‘g‘risida’”gi Qonuni.
Qonun (2015) O‘zbekiston Respublikasining “Elektron tijorat to‘g‘risida’”gi Qonuni.
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
