THE RELATIVE VALUE OF CONSISTENCY IN TEAM MANAGEMENT COMPARED TO QUALITY – EVIDENCE FROM IMAN INVEST FINTECH

Abstract

This study analyzes the interrelationship between consistency and quality in team performance and their impact on efficiency. The research is based on empirical data from the “Iman Invest Fintech” company, in which the daily activities of teams, the stability of results, and service quality indicators were examined in depth. The main focus is on identifying the role of consistency (stability, adherence to processes, and repeatability of results) in overall performance. The results indicate that for teams, the ability to consistently deliver stable outcomes is, in some cases, more important than achieving high but inconsistent quality results. Consistency strengthens collaboration within the team, reduces errors, and improves predictability, which in turn enhances overall efficiency. The study employs regression and panel analysis methods to evaluate the relative impact of consistency and quality. In addition, although diminishing marginal returns of consistency were identified, it still remains a significant factor. In conclusion, developing consistency as a priority direction for fintech teams is considered an effective strategy for improving efficiency