ANALYSIS OF EFFICIENCY FACTORS AND PROBLEMS OF DIGITAL TRANSFORMATION IN PUBLIC SERVICES OF UZBEKISTAN
DOI:
https://doi.org/10.60078/3060-4842-2025-vol2-iss6-pp70-79Abstract
In recent years, as a result of the wide implementation of digital technologies in the public administration system of Uzbekistan, the e-government infrastructure has been gradually formed. The purpose of the research is to identify the efficiency factors of digital transformation in public services and to assess its economic and organizational impact. The methodology employs systematic, comparative, and trend analysis approaches based on open data from 2017-2024 to analyze Uzbekistan’s digital development indicators. The results show that while the expansion of electronic services has increased transparency and convenience of governance, digital inequality across regions and the shortage of qualified personnel continue to limit overall efficiency. Based on the experiences of Korea, Denmark, and Finland, the study recommends innovative governance approaches suitable for Uzbekistan
Keywords:
digital transformation public services e-government efficiency factors human capital innovative governance international experienceReferences
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