SOCIO-ECONOMIC IMPORTANCE OF USING INFORMATION SYSTEMS IN TOURISM
DOI:
https://doi.org/10.60078/2992-877X-2025-vol3-iss11-pp142-151Abstract
This article provides a systematic analysis of the socio-economic significance of tourism digitalization in Uzbekistan. Drawing on the international experiences of South Korea, Singapore, Estonia, Spain, and Turkey, the study examines the impact of digital solutions such as smart tourism, e-visa systems, online booking platforms, digital marketing, and electronic payments on tourism development. The paper also evaluates recent trends in Uzbekistan’s digital infrastructure, electronic services coverage, tourist flows, and tourism exports. Comparative analysis reveals that effective use of ICT substantially enhances tourism efficiency, service quality, employment opportunities, and overall economic activity. The article concludes with recommendations aimed at further strengthening the digital transformation of the tourism sector.
Keywords:
tourism digitalization ICT smart tourism digital infrastructure electronic payments online bookingReferences
Ali, A. (2022). Information and communication technology for sustainable tourism development. In Z. Xiang, M. Fuchs, U. Gretzel, & W. Höpken (Eds.), Handbook of e-Tourism (pp. 1645–1665). Springer. https://doi.org/10.1007/978-3-030-48652-5_103
Bąk, I., Barej-Kaczmarek, E., & Sulikowski, P. (2022). Impact of information and communication technologies on the tourism sector. European Research Studies Journal, 25(3), 595–606. https://doi.org/10.35808/ersj/3052
Buhalis, D. (2020). Technology in tourism—from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article. Tourism Review, 75(1), 267–272. https://doi.org/10.1108/TR-06-2019-0258
Fayzullayev, N. B. (2025). Digital marketing tools in promoting Uzbekistan’s tourism: Opportunities and challenges. Ekonomika i sotsium, 8(135).
Femenia-Serra, F., & Neuhofer, B. (2018). Smart tourism experiences: Conceptualisation, key dimensions and research agenda. Investigaciones Regionales – Journal of Regional Research, 42, 129–150.
Gössling, S. (2021). Tourism, technology and ICT: A critical review of affordances and concessions. Journal of Sustainable Tourism, 29(5), 733–750. https://doi.org/10.1080/09669582.2021.1873353
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188. https://doi.org/10.1007/s12525-015-0196-8
Ismailova, S. U. (2023). The main trends in the development of digital tourism in Uzbekistan. Yashil Iqtisodiyot va Taraqqiyot, maxsus son, 1, 182–189.
Khurramov, O. K. (2020). Digital tourism and its importance in the economy of Uzbekistan. European Research: Innovation in Science, Education and Technology, (special issue), 50–52.
Nematova, R.N. (2021). Tourism and digitalization: Achievements and challenges for the future. Central Asian Journal of Innovations on Tourism Management and Finance, 2(4), 179–183.
State Committee of the Republic of Uzbekistan for Tourism. (2024). Tourism Statistics Bulletin 2019–2024: Digital Transformation and Sectoral Performance. Tashkent: SCRTCH.
Suyunova, Z., Tashpulatova, L., & Suyunova, F. (2024). Digitalization is a driving factor of developing tourism industry. In Proceedings of the 8th International Conference (pp. 1–6). Association for Computing Machinery.
Tishabayevna, R. M. (2024). Methods of using digital technologies to develop tourism. International Journal of Management, Economics and Finance.
United Nations World Tourism Organization (2024). International tourism to reach pre-pandemic levels in 2024. Available at: https://www.untourism.int/news/international-tourism-to-reach-pre-pandemic-levels-in-2024
UNWTO (2024). International Tourism Digitalization Report 2024. Madrid: World Tourism Organization.
Downloads
Published
How to Cite
Issue
Section
License

This work is licensed under a Creative Commons Attribution 4.0 International License.









