A SYSTEMATIC REVIEW OF THE CONCEPTUAL FRAMEWORK OF DIGITAL TAX ADMINISTRATION
Abstract
In this article, tax administrations are being digitized with a diverse and complex range of electronic services to enhance the experience of taxpayers. Nevertheless, given the high downtime of e-government services, understanding the factors necessary for the success of the digital tax system is considered very important. The conceptual framework defines fifteen topics for consideration by policymakers in the design of digital services in tax administrations divided into four categories – context, stakeholders, technology, and demonstrated outcomes. This framework should also serve as a reference point in the successful development of strategies and measures to place digital services in tax administrations. Foreign experience of the digital tax administration, scientific and practical conclusions and proposals on its application have been formulated in our country.
Keywords:
tax revenue threat analysis risks efficiency digital platform methods and toolsReferences
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