This article examines the development of modern banking products based on customer demand and the improvement of their efficiency. It analyzes the implementation of innovative technologies in the banking sector, such as biometric identification, artificial intelligence, Big Data, the Internet of Things (IoT), and digital platforms. The study highlights that digital transformation enhances the quality of banking services, strengthens data security, and increases customer trust.

This article explores the theoretical foundations of the process of bank transformation and presents the scientific and theoretical views of foreign scholars, as well as the authorʼs own definitions related to transformation. Furthermore, the study examines the impact of transformation processes on improving banking efficiency through the implementation of modern technologies, the development of customer-oriented approaches, and the enhancement of employeesʼ professional qualifications. In addition, research has been conducted on attracting highly qualified specialists to banking practice

This article analyzes modern approaches to improving the theoretical and methodological foundations of bank transformation processes in Uzbekistan, as well as introducing digital technologies into the banking system, optimizing business processes, and developing corporate governance. In addition, methodological mechanisms aimed at increasing the effectiveness of bank transformation based on international experience have been developed. The results of the research serve to enhance the financial stability, competitiveness, and quality of services of banks